At ToneOp Eats, we take great care in preparing fresh, nutritious, and delicious meals designed to support your health and well-being. Every meal is crafted with precision and delivered with the utmost care. Since each subscription is carefully personalised to meet individual health and nutrition needs, subscriptions are non-refundable, non-transferable, and non-cancelable once confirmed.
While we strive for excellence, we understand that occasional issues may arise. In rare cases where we are unable to fulfil your order due to an issue on our end, we will gladly offer a suitable resolution.
Guidelines
If you receive an incorrect meal or a meal with a quality concern, please let us know so we can make it right. Here’s how:
- Reach out within 2 hours of receiving your meal.
- Contact us at [email protected] or 7400989898 , along with clear images of the meal.
- Once we verify your concern, we will do our best to replace the meal on the same day. If that’s not possible, we will extend your subscription by the number of affected meals.
Exception for Refunds
A refund may be considered only in cases where we fail to provide the service, such as:
- Non-delivery of your order due to an issue from our end.
- Other exceptional circumstances as determined by our team upon review.
In The Case Of Meal Variations
We prepare meals with fresh, natural ingredients, which may lead to minor differences in colour, weight, or appearance compared to images shown on our platform. Disliking the taste or minor differences in appearance, colour, or weight of the meals compared to images or specifications on our platform will not qualify as a wrong or defective meal. In such cases, no replacement, refund, or subscription extension will be provided.
Address
3rd Floor,
Tawa Complex,
Bitten Market,
E-5 Arera colony, Bhopal,
MP, 462016
Mon - Sun 10:00 AM - 11:30 PM
Address
3rd Floor,
Tawa Complex,
Bitten Market,
E-5 Arera colony, Bhopal,
MP, 462016
Mon - Sun 10:00 AM - 11:30 PM
Please read product labels and instructions carefully.
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