In general, you can visit this Website without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the email addresses of visitors. ToneOp Eats may collect personal information from you, including your first and last name, address, telephone and mobile number(s), email address and any other information when you knowingly provide us with this information.
In case of corporate orders, we might require the designation and name of the company as well. Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customise the site to your preferences, to communicate information to you, and for any other purpose specified. ToneOp Eats may use the personal information that you submit to store and process that information in order to provide goods and services. You agree and grant permission to ToneOp Eats to receive promotional SMS and emails from ToneOp Eats or allied partners.
In case you wish to opt out of receiving promotional SMS or email please send a mail to [email protected].
Any debit and credit card details collected by ToneOp Eats through the Platform will not be sold, stored, shared, rented or leased to any third party. ToneOp Eats shall not pass the said information to any third party. We shall take appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. However, we cannot guarantee the security of any information that is disclosed online. We are not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
Toneop Delivery Partner Privacy Policy
This Privacy Policy (the Policy) describes how ToneOp Eats, operated by Bansal Tech Professionals Pvt. Ltd. (ToneOp Eats / we / us / our), collects, uses, stores, and protects the personal information of individuals registered as delivery partners (Delivery Partner / you / your) on the ToneOp Delivery Partner App.
By registering on the Partner App, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please do not register or continue using the Partner App.
1. Who We Are
ToneOp Eats is a healthy food delivery service operated by Bansal Tech Professionals Pvt. Ltd., with cloud kitchens and cafe operations across Bhopal, Indore, Gurugram, and Bangalore (Whitefield & HSR Layout). Our registered office is located in Bhopal.
2. Data We Collect
We collect the following information from delivery partners:
- Personal Information: Full name, date of birth, gender, photograph
- Contact Details: Phone number, email address, home address
- Identity Documents: Aadhaar card, PAN card, driving licence
- Vehicle Details: Vehicle type, registration number, insurance details
- Bank Details: Account number, IFSC code (for earnings disbursement)
- Location Data: Real-time GPS location during active delivery shifts
- App Usage Data: Login activity, order history, delivery performance metrics
- Device Information: Device ID, operating system, app version
3. How We Use Your Data
Your data is used solely for the following purposes:
- To verify your identity and onboard you as a ToneOp Delivery Partner
- To assign and manage delivery orders across your city
- To track real-time location during active delivery shifts
- To calculate, process, and disburse your earnings
- To evaluate delivery performance and maintain service quality
- To communicate important updates, policy changes, or support
- To comply with applicable laws and regulatory requirements
- To investigate complaints, disputes, or instances of fraud or misconduct
We do not sell, rent, or share your personal data with third parties for marketing or advertising purposes.
4. Location Data
The ToneOp Eats Partner App collects your real-time GPS location only during active delivery shifts to facilitate order assignment and navigation.
Location tracking is paused when you go offline or end your shift. You may withdraw consent to location tracking at any time; however, doing so will prevent you from receiving delivery assignments.
5. Data Retention
We retain your personal data for as long as your delivery partner account is active or as required by applicable law.
Upon account termination, your data will be retained for a period of 3 (three) years for regulatory and dispute resolution purposes, after which it will be securely deleted.
6. Data Security
ToneOp Eats employs industry-standard security measures to protect your personal data, including encryption, secure servers, and access controls.
In the event of a data breach that affects your rights, we will notify you as required under applicable law.
7. Your Rights
As a Delivery Partner, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for specific data processing activities
- Raise a grievance with our Data Protection Officer
To exercise any of these rights, contact us via the Help section in the app.
8. Policy Updates
ToneOp Eats may update this Privacy Policy from time to time. You will be notified of any material changes via the app or registered contact details. Continued use of the app following any update constitutes acceptance of the revised policy.
9. Grievance Redressal
In the event of any complaints or concerns with respect to this Privacy Policy, please contact Bansal Tech Professionals at [email protected]
Address
3rd Floor,
Tawa Complex,
Bitten Market,
E-5 Arera colony, Bhopal,
MP, 462016
Mon - Sun 10:00 AM - 11:30 PM
Address
3rd Floor,
Tawa Complex,
Bitten Market,
E-5 Arera colony, Bhopal,
MP, 462016
Mon - Sun 10:00 AM - 11:30 PM
Please read product labels and instructions carefully.
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